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Monthly Archives: April 2013
The role of ritual and why to avoid too much structure in learning
It’s a big day here in Amsterdam, Queen Beatrix has abdicated and handed the crown over to her son, the now King Willem-Alexander. The Dutch like to party and today is no exception: as i write this the celebrations are … Continue reading
Posted in Community, Continuity, Difference, Effectiveness, Experience, Formal Spaces, Informal Spaces, Learning, Learning Design, Narrative, Pace, Social Learning, Standardisation
Tagged Difference, Dogma, King Willem-Alexander, Learning Design, Netherlands, Ritual, Routine, Social Learning
7 Comments
Learn excellence wherever you can
Last week i wrote how i learnt about authenticity from the waiter at a pizza takeaway, today i’m writing about excellence and my experience at a hotel. They’re very pedestrian examples, but have great immediacy and relevance to me, hence … Continue reading
Posted in Achievement, Community, Culture, Effectiveness, Environment, Leadership, Management, Mediocrity, Motivation, Performance, Pride, Sincerity, Success, Team Coaching, Teams, Tone of Voice, Training
Tagged Authentic, Customer Service, Excellence, Integrity, Leadership, Learning, Recruitment, Social Age
5 Comments
The Social Contract
My friend’s a retail manager. We were chatting about his role when he said “It’s a horrible company to work for: they don’t care if i leave because there are ten other people who will take my place“. I wonder … Continue reading
Posted in Agile, Collaboration, Community, Culture, Equality, Inclusivity, Learning Culture, Legacy, Partnership, Relationship, Responsibility, Sincerity, Social Capital, Social Media, Success, Trust
Tagged business, Community, Conscience, Fairness, Legal, politics, Responsibility, Social Contract
74 Comments
Authenticity
It was a long day yesterday: up at five thirty, then after delivering the workshop we went for a drink, and i finally got home from London about nine. I have to say that i was exhausted, which drove my … Continue reading
Posted in Attention to Detail, Blogging, Communication, Craft, Culture, Engagement, Experience, Integrity, Learning, Mediocrity, Narrative, Personal Learning Network, Responsibility, Social Learning
Tagged Authenticity, Communication, Dominos, Honesty, Integrity, Learning, Pizza, Relevance, Tone of Voice
34 Comments
Command and control, share or narrate? Dilemmas of the Social Age
I’m preparing slides for my workshop tomorrow and settled on this one, encapsulating the dilemmas of the Social Age: do the pressures of command and control trump the need to share and narrate? It’s really about inward and outward pressures … Continue reading
Posted in Agile, Authority, Challenge, Change, Community, Control, Creative, Culture, Engagement, Formal Learning Spaces, Informal Learning Spaces, Knowledge, Learning, Narrative, Privacy, Relationship, Sharing, Social Learning, Social Media, Trust
Tagged Command, Control, Culture, Learning, Meaning, regulatory requirements, Sharing, Social Age, Trust
22 Comments
Communication at times of organisational change: relevance, amplification and community
Change is the normal state for organisations, but one that many are ill equipped to deal with. As it’s friday, i’ve decided to play with some new ideas: in this case a model to explore the role of social communities … Continue reading
Posted in Agile, Authority, Change, Communication, Community, Connections, Control, Disturbance, Effectiveness, Engagement, Formal Spaces, Gangs, Group Dynamics, Hierarchy, Informal Spaces, Leadership, Management, Personal Learning Network, Social Capital, Social Learning, Support, Town Hall Meetings
Tagged Amplification, Change, Communication, Filtering, formal hierarchies, Nodes, Organisational Change, Relevance, Social Learning
33 Comments
Social learning for complex tasks: performance support is simple
I was uploading yesterday’s blog post on the train, when Hans leant over and said “why aren’t you using this function to add the links“, in a way that implied i was missing a trick, that implied that my way … Continue reading
Posted in 'Just in time' learning, Adaptability, Agile, Apps, Change, Collaboration, Communication, Community, Culture, Discovery, Disturbance, Effectiveness, Everyday Reality, Informal Learning Spaces, Knowledge, Learning, Learning Journey, Learning Technology, Meaning, Mobile Learning, Performance, Personal Learning Network, Social Learning, Support
Tagged Community, MLearning, Mobile Learning, new technology, Performance, Performance Support, Social Learning, Support, Technology
26 Comments