Category Archives: Trust

Earning trust

The currency of trust is hard won. The best view I have of it in an organisational context right now is “predictability and consistency of response over time“. In other words, we can learn to trust an organisation if we … Continue reading

Posted in Trust, Uncategorized | Tagged , , , | 13 Comments

Trust and Rules

I got mugged in Manila last week: an unpleasant addendum to an otherwise productive trip. I’d got chatting to an elderly Chinese lady in cafe who spiked my drink with a strong tranquilliser, leaving me unconscious until picked up by … Continue reading

Posted in Community, Trust | Tagged , , , , , , , , , , ,

The Social Contract

My friend’s a retail manager. We were chatting about his role when he said “It’s a horrible company to work for: they don’t care if i leave because there are ten other people who will take my place“. I wonder … Continue reading

Posted in Agile, Collaboration, Community, Culture, Equality, Inclusivity, Learning Culture, Legacy, Partnership, Relationship, Responsibility, Sincerity, Social Capital, Social Media, Success, Trust | Tagged , , , , , , , | 45 Comments

Command and control, share or narrate? Dilemmas of the Social Age

I’m preparing slides for my workshop tomorrow and settled on this one, encapsulating the dilemmas of the Social Age: do the pressures of command and control trump the need to share and narrate? It’s really about inward and outward pressures … Continue reading

Posted in Agile, Authority, Challenge, Change, Community, Control, Creative, Culture, Engagement, Formal Learning Spaces, Informal Learning Spaces, Knowledge, Learning, Narrative, Privacy, Relationship, Sharing, Social Learning, Social Media, Trust | Tagged , , , , , , , , | 21 Comments

Social learning: trust and integrity in a globalised workforce

The mercenary workforce: that was the term that came up yesterday in a seminar on trust and integrity in the global, virtualised workplace. It represented a point in our thinking when we recognised that people feel let down by their … Continue reading

Posted in Authority, Change, Choices, Coaching, Engagement, Global, Integrity, Learning, Social Learning, Trust | Tagged , , , | 7 Comments

Research Paper: Communication in online spaces – trust and disclosure.

I asked the question “Assuming you are communicating with someone you know, are you more comfortable disclosing personal information online or in person?” This is part of a wider piece of research that i’m working on looking at how relationships … Continue reading

Posted in Collaboration, Communication, Community, Community of Practice, Disclosure, Formal Spaces, Informal Spaces, Social Learning, Social Media, Trust | Tagged , , , , | 6 Comments

Trust in learning: where do we turn to when we need reliable information?

The first place i turn to for information is usually my mobile phone: i’ve adopted the habits of an impulsive Googler with great enthusiasm. Once the results come up, i often go to Wikipedia for an overview, turning to professional … Continue reading

Posted in Agile, Authority, Book, e-Books, Forum, Information, Knowledge, Research, Trust | Tagged , | 1 Comment