There’s a bell in the pizzeria: i’m sat at the bar, right across the counter from the team making the dough and assembling the pizzas. When a customer leaves, they ring the bell and drop a tip in the jar. Not always: many don’t. Some rings are quiet: some loud and flamboyant. But when the bell tolls, the guys give up a big cheer.
The community is transient: constantly changing, as these things do in small towns and students come and go. It’s not a sight unique to America. But the rituals, the ambience, somehow they stay.
This relationship between place, people and ritual is fascinating: the ritual is not owned by one individual, but rather perpetuated through tribal wisdom and knowledge. Fragile, yet permanent. Not a feature of design, but rather emergence. And how many teams celebrate so visibly when their performance reviews come in? I guess maybe the bell is particularly authentic as tribute: both financial and also culinary. There’s a real pride here: i can see it in the way the guy stretches and tosses the dough. Silently competing. There’s nothing half hearted here.
Rituals are important: bonding, cohesive, persistent. What rituals do you see at work, and how many are celebrated so loudly?