Tag Archives: Moderation

Reflections from Learning Solutions Day 2: Responding to challenge

The second day of Learning Solutions and i’ve delivered my fourth and final session. Themes: how do we engage communities, how do we respond to challenge, how do we make it safe? I thought i’d capture some ideas around this … Continue reading

Posted in Reflection | Tagged , , , , , , , , , | 5 Comments

How to Build and Moderate a thriving Social Learning Community: Part 1 – Forming

Social Learning happens within and alongside our communities: semi formal spaces where ‘sense making’ activities take place. Agile organisations create the right permissions and environments for these communities to thrive, remembering at every stage that they can nurture them, but … Continue reading

Posted in Social Learning | Tagged , , , , , , , , , , | 30 Comments

Framing and co-creating organisational culture

I’ve been exploring pressures on organisational culture over the last week or so, looking at how we align our internal values with those of the community and, in turn, choose our course of action. Rifts open up when our personal … Continue reading

Posted in Adaptability, Agile, Authority, Community, Conformity, Culture | Tagged , , , , , , , , , | 12 Comments

The OAR Model for Community Management

I’ve been working this week on a workshop for social community managers and came up with this model, which i thought i’d share today. The OAR model covers three activities: Observe, Attend and Refer. For much of the time, the … Continue reading

Posted in Choices, Community, Curation | Tagged , , , , , , , , | 6 Comments

The 3 stages of community management

FORMING is about drawing people in, exploring reasons for disengagement and ensuring that nobody is disenfranchised. GUIDING is about framing the conversation, keeping it on track or being brave enough to listen to where it’s going. NARRATING is about taking … Continue reading

Posted in Collaboration, Community | Tagged , , , , , | 5 Comments

Building a marketplace for ideas: #diversity for social learning

Communities are built on consensus: they tolerate difference and thrive on diversity, but only within limits. Stretch them too far and there will be a break. I’ve been revisiting ideas around community, moderation and the creation of meaning this week … Continue reading

Posted in Agile, Authority, Challenge, Collaboration, Communication, Community, Control, Conversation, Culture, Diversity, Gender, Ideas, Knowledge, Learning, Social Learning | Tagged , , , , , , , , , | 19 Comments

The lifecycle of a social learning community and the shape of moderation

Nothing lasts forever, not even good conversations. I’ve been working this week on some ideas around the lifecycle of social learning communities, specifically the changing role of the moderator throughout the lifecycle. I’m working around a three stage approach, with … Continue reading

Posted in Blog, Collaboration, Community, Community of Practice, Conversation, Engagement, Experience, Forum, Group Dynamics, Learning, Learning Journey, Legacy, Moderator, Narrative, ROI, Scaffolding, Social Capital, Social Learning | Tagged , , , , , | 25 Comments