Tag Archives: Letter

Democratised Access: Ditching the Fax

My heart sank as the third letter arrived: i’ve been trying to arrange a routine doctors appointment for three months now, but with no success. When i ring them, i get an answerphone. When they want to communicate with me, … Continue reading

Posted in Change | Tagged , , , , , , , , , , , , , , | 3 Comments

Unopened mail: getting your learning communications right

As i sit here, the pile of unopened mail in front of me on my desk must be eight inches high. We have a shelf by the front door where the mail gathers and i emptied it the other day, … Continue reading

Posted in Communication, Learning Design | Tagged , , , , , | 2 Comments