Category Archives: ROI

The lifecycle of a social learning community and the shape of moderation

Nothing lasts forever, not even good conversations. I’ve been working this week on some ideas around the lifecycle of social learning communities, specifically the changing role of the moderator throughout the lifecycle. I’m working around a three stage approach, with … Continue reading

Posted in Blog, Collaboration, Community, Community of Practice, Conversation, Engagement, Experience, Forum, Group Dynamics, Learning, Learning Journey, Legacy, Moderator, Narrative, ROI, Scaffolding, Social Capital, Social Learning | Tagged , , , , , | 25 Comments

How do you measure the return on investment (ROI) for social learning?

Just because something’s hard, doesn’t mean you shouldn’t do it. Today i want to address the question of how can we measure the return on investment (ROI) in social learning? Let’s imagine that we’ve delivered a project into the business … Continue reading

Posted in Assessment, Change, Collaboration, Effectiveness, Fact, Formal Spaces, Informal Spaces, Legacy, Measurement, Narrative, ROI, Social Learning | Tagged , , , , , , , | 11 Comments