I have started work on ‘The Trust Sketchbook‘, a lightweight experiment to explore ‘what trust means to me‘ through a co-created journal. Last month, i crowdfunded the production costs, so now i am starting to explore the text. It will be based around the 12 Aspects of Trust that i shared previously. Today, i’m #WorkingOutLoud and sharing the first draft text that i will draw by hand on the pages of the book. It’s not complete, but i will do a draft, then actually draw it, to see how the space works, and how it flows.
The Trust Sketchbook
Page 1: Introduction
You hold in your hands ‘The Trust Sketchbook’. It’s a guided journey through 12 aspects of trust.
Trust is complex: we all know what it means, but we all describe it in different ways. This book will let us explore ‘what trust means to me, in my community, in an organisation’.
This book is not complete.
That’s your job.
The 12 Aspects of Trust
We will explore 12 aspects of trust.
[The 12 aspects of trust illustration, represented as a tree]
Can you think of other aspects? Cross these out, or add to them. Draw your tree.
The Landscape of Trust Research
In ‘The Landscape of Trust Research’, i am asking 1,000 people to explore Trust. You are undertaking the same journey, but through subjective prose and art. You are drawing your truth, sharing your words.
How would you describe trust? Share your words. Share your picture.
This book has no answers, but i hope it helps you to form, and to share, your own answer.
Does TECHNOLOGY impact Trust?
People trust formal technology (owned by organisations) less than they trust social technology (which they own themselves). As we become ever more ‘digital’, we should consider how trust is held in technology.
What technology do you trust?
Does the permanence of ‘digital’ affect how you trust it?
Does the visibility of what you share impact on trust?
Can you trust the identity of people online?
Do you TRUST the robots?
How does Trust relate to CREATIVITY?
Organisations want creativity and agility, but how does trust impact this? Creativity is not a process: it’s a constant experiment, conducted in front of an audience.
Do you TRUST your own creative ability?
What makes you trust someone enough to share your creativity?
What is the risk of sharing?
How will you know if you trust someone enough to co-create with them?
Graffiti this page.
How does Trust treat FAILURE?
We say ‘it’s ok to fail’, but is it really? Do you trust your organisation to hold you safe if you fail whilst you are learning? Do you trust others? Can they trust you?
Who will catch you if you fall?
Draw an experiment: what does experimentation mean?
How does your community judge you?
If i fail, will you trust me less?
What causes trust to fail?
Does ETHNICITY impact Trust?
Let’s consider whether ethnicity impacts trust: do we trust more within our ethnic identity? Do different notions of trust exist?
Does TRUST vary around the world?
Think about SHARING: do we share equally, irrespective of ethnicity?
Does your trust network cross beyond your ethnic identity?
How do notions of trust collide?
Is there a TAXONOMY of Trust?
I think we can consider a taxonomy of trust: no trust (completely absent), functional trust (where you believe in the basics), invested trust (where we step the extra mile), blind trust (where trust is over invested).
Many organisations operate at ‘functional’. I think we need to create invested trust spaces. But never blind.
What types of trust exist?
Draw a scale of trust.
What words do you associate with ‘no trust’
What type of TRUST exists in your organisation?
What is BLIND TRUST?
What is the CURRENCY of Trust?
We often use metaphors based around currency: earning trust, investing trust, you cannot ‘buy’ trust. Or can you… let’s consider the currency of trust, or whether it’s a fool’s gold.
Can trust be bought or sold?
Can you quantify trust?
How is trust held?
Draw a lot of trust.
Who do you invest your trust in?