It’s an ongoing frustration to me that organisations procure technology that they think will solve problems that are, essentially, around learning design. It’s like thinking that buying a beautiful and expensive pen will make you a great writer, or by buying a porsche i’ll be a good driver.
Sure, technology can improve the experience, but in itself, it’s not going to deliver transformational learning experiences.
For that, you need a storyteller, a facilitator, a teacher. And you need a solid foundation in the form of a great learning methodology. The starting point in creating any learning experience should be the learner’s journey. How are we setting a context for what they are going to be doing, how are we demonstrating what we mean, where do we let them explore and play, how are they reflecting that story back to us and what footsteps will they take out of the learning and back into their everyday lives? Technology can support this, but can’t answer the questions by itself.
Technology can remove barriers to learning: environmental, accessibility or emotional, but it can only do that if it’s used in the right way, and if it’s effective and simple. A system that lets you follow a process in great detail is only useful if the process itself if valid. if not, they you’ve just made an existing process even less flexible than before.
At an organisational level, the challenge is old. IT tend to procure systems, and hold the reins, whilst L&D teams want to deliver change. Marrying the two together can be a painful and sometimes fruitless process. Sometimes we need to step outside the silos.