Tag Archives: Trust

Earning trust

The currency of trust is hard won. The best view I have of it in an organisational context right now is “predictability and consistency of response over time“. In other words, we can learn to trust an organisation if we … Continue reading

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The Business Covenant: Sustainability & Community

When Tesco opened a small branch in the village, it inevitably sounded the death knell for the old bakery next door. The village butcher and greengrocers weren’t far behind. There were grumbles, indeed, there had been a protest, letters to … Continue reading

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Creative Space

In my mind, this was going to be creative. About creativity. I’d dedicated hours to writing, crafting in my head a reflective post of great wit and insight. But then I hit London and it all went wrong. As I … Continue reading

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Trust and Rules

I got mugged in Manila last week: an unpleasant addendum to an otherwise productive trip. I’d got chatting to an elderly Chinese lady in cafe who spiked my drink with a strong tranquilliser, leaving me unconscious until picked up by … Continue reading

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Charting how organisational culture fails

I’m running a workshop next week around the CAIR Model of pressure on organisational culture: it’s an exploration of how cultures fail because of internal pressures. Essentially it’s a friction between our core values and the cost of membership of … Continue reading

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Healthcare radicals: momentum for change

I’ve been talking today with a community who are becoming change agents: disruptive healthcare radicals who are trying to upset the status quo and drive reform through action. They are uniting around common values, around models for change, around the … Continue reading

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Fixing the mosaic of organisational culture

Culture is created in the moment through the behaviours of all that inhabit it. An organisation can only be trustworthy or honest as measured by the actions of it’s people. History can provide the backdrop, but the painting is always … Continue reading

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